1. Introduction
Welcome to Caash ("we," "us," "our," or "Caash"). These Terms and Conditions ("Terms") govern your access to and use of the Caash platform, including our website, mobile application, and services (collectively, the "Platform").
Caash is operated by Caash [OPC/Private Limited] (CIN: [To be added upon registration]), a company registered under the Companies Act, 2013, with its registered office at [Address to be added].
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
2. Definitions
"Caash Coins" or "Coins"
means the virtual reward points issued by Merchants through the Platform, where 1 Coin = ₹1 in redemption value.
"Customer"
means an individual user who registers on the Platform to earn and redeem Caash Coins at Merchant establishments.
"Merchant"
means a business entity registered on the Platform that issues Caash Coins to Customers and accepts Coins as payment (only up to the discount percentage listed on the app).
"Network"
means the collective ecosystem of Merchants and Customers participating in the Caash platform.
"Transaction"
means any activity involving the earning, redemption, or transfer of Caash Coins on the Platform.
3. Eligibility
3.1. You must be at least 18 years of age to use the Platform.
3.2. By using the Platform, you represent and warrant that:
- You have the legal capacity to enter into binding contracts
- All information you provide is accurate, current, and complete
- You will maintain the accuracy of such information
- Your use of the Platform complies with all applicable laws
3.3. Merchants must additionally provide valid business registration documents, GST registration (where applicable), and maintain an active business presence.
4. Account Registration
4.1. Customer Accounts
- Registration requires a valid email address and/or phone number
- You must provide accurate personal information including name and location
- You are responsible for maintaining the confidentiality of your account credentials
4.2. Merchant Accounts
- Merchants must provide business name, GST number (if applicable), UPI ID, business address, and contact information
- Merchants must specify their discount/reward percentage
- Merchant accounts are subject to verification and approval by Caash
- Caash reserves the right to reject merchant applications without providing reasons
4.3. Prohibited Actions
You may not:
- Create multiple accounts
- Share your account credentials with others
- Use another person's account
- Transfer your account to another party
5. Caash Coins System
5.1. Nature of Coins
- Caash Coins are virtual reward points with no monetary value outside the Platform
- Coins cannot be exchanged for cash or legal tender
- 1 Coin = ₹1 in redemption value at participating Merchants
- Coins are non-transferable between users
5.2. Earning Coins (Customers)
- Customers earn Coins by making purchases at participating Merchants
- The percentage of Coins earned is determined solely by the Merchant
- Coins are credited to the Customer's account after Merchant confirmation
- Caash is not responsible for delays in Merchant confirmations
5.3. Issuing Coins (Merchants)
- Merchants purchase Coins from Caash
- Merchants set their own reward percentage for Customers
- Merchants must confirm or reject Customer payment confirmation requests within a reasonable time
- False confirmation or rejection may result in account suspension
5.4. Redeeming Coins
- Customers may redeem Coins at any participating Merchant in the Network
- Redemption is subject to Merchant acceptance and available inventory
- Merchants receive 50% of the redeemed Coin value (₹0.50 per Coin redeemed)
- Caash retains 50% as a platform fee
5.5. Coin Validity
- Coins do not expire unless specifically stated
- Caash reserves the right to introduce expiry policies with 90 days notice
- Inactive accounts (no activity for 2 years) may have Coins forfeited
6. Merchant Tiers and Credit Lines
For complete details on merchant tiers, credit lines, purchasing coins, payment terms, platform fees, user conduct, intellectual property, privacy, disclaimers, limitation of liability, indemnification, termination, dispute resolution, and other provisions, please review the full terms document or contact us for clarification.
Key Points:
- Small Business Tier: 1,000 Coins initial allocation
- Standard Tier: 25,000 Coin credit line (subject to approval)
- Premium Tier: 100,000 Coin credit line (subject to approval and GST verification)
- Credit lines valid for 90 days from approval
- Coins purchased via UPI with 18% GST
By using the Caash Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.