Privacy Policy

Last Updated: [Date]

Your Privacy Matters

At Caash, we take your privacy seriously. Here's what you need to know:

  • ✓ We collect only what's necessary to provide our services
  • ✓ Your data is encrypted and securely stored
  • ✓ We never sell your personal information
  • ✓ You have control over your data
  • ✓ We comply with Indian data protection laws

Table of Contents

1. Introduction2. Information We Collect3. How We Use Information4. How We Share Information5. Data Retention6. Data Security7. Your Rights8. Children's Privacy9. Third-Party Services10. International Transfers11. Grievance Officer12. Policy Changes13. Compliance14. Your Consent15. Contact Us

1. Introduction

Caash [OPC/Private Limited] (CIN: [To be added upon registration]) ("Caash," "we," "us," or "our") operates the Caash platform, including our website and mobile application (collectively, the "Platform").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform. By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

We are committed to protecting your privacy and complying with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

2.1. Information You Provide Directly

For All Users:

  • Account Information: Email address, name, phone number
  • Profile Information: Display name, profile picture (if using Google Sign-In)
  • Communication Data: Messages, support requests, feedback

For Customers:

  • Location Information: City, area/locality
  • Transaction History: Purchase details, Coin earnings, redemptions

For Merchants:

  • Business Information: Business name, category, phone number
  • Registration Details: GST number, business address, GPS coordinates
  • Financial Information: UPI ID
  • Transaction Records: Sales data, coin issuance, redemptions

2.2. Information Collected Automatically

  • Device Information: Device type, operating system, identifiers
  • Usage Data: Pages visited, features used, time spent
  • Log Data: IP address, browser type, access times
  • Location Data: GPS coordinates (for merchants with location enabled)

2.3. Third-Party Services

We integrate with:

  • Google Sign-In: Email, name, profile picture, Google ID
  • Firebase: Analytics data, authentication data, database operations
  • UPI Providers: We do NOT collect or store UPI payment details

3. How We Use Your Information

To Provide Services

  • • Account management
  • • Process transactions
  • • Connect customers & merchants
  • • Send notifications

For Security

  • • Prevent fraud
  • • Verify identities
  • • Monitor abuse
  • • Maintain security

For Improvement

  • • Analyze usage patterns
  • • Improve features
  • • Research & development
  • • Customer support

For Communication

  • • Service announcements
  • • Transaction updates
  • • Promotional offers
  • • Support responses

6. Data Security

Our Security Measures

✓ Encryption

Data encrypted in transit (SSL/TLS) and at rest

✓ Authentication

Secure Google OAuth 2.0 sign-in

✓ Access Controls

Role-based data access restrictions

✓ Regular Audits

Monitoring for vulnerabilities

Note: While we implement industry-standard security, no system is 100% secure. Please protect your account credentials.

7. Your Rights and Choices

Access and Correction

View, update, and correct your personal information

Data Deletion

Request account and data deletion (subject to legal retention requirements)

Marketing Opt-Out

Unsubscribe from promotional emails anytime

Location Control

Merchants can enable/disable GPS in settings

15. Contact Us

For privacy questions or requests:

Caash [OPC/Private Limited]

Email: [support email]

Grievance Officer: [grievance email]

Address: [Registered office address]

Phone: [Contact number]

Response Time: Within 48 hours

By using the Caash Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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