This Refund Policy applies to all users of the Caash platform operated by Caash [OPC/Private Limited] (CIN: [To be added upon registration]) ("Caash," "we," "us," or "our").
This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.
IMPORTANT: Caash operates a NO REFUND policy for all transactions. Please read this Policy carefully before using the Platform.
2. No Refund Policy
2.1. General Principle
All transactions on the Caash Platform are final and non-refundable.
This includes but is not limited to:
Caash Coin purchases by Merchants
Caash Coins earned by Customers
Caash Coins redeemed by Customers
Credit line allocations to Merchants
Any other transactions facilitated through the Platform
2.2. Rationale
The no-refund policy exists because:
Virtual Currency Nature: Caash Coins are virtual reward points with no inherent cash value outside the Platform
Instant Crediting: Coins are credited immediately upon transaction confirmation
Network Economics: Our business model relies on the finality of transactions
Fraud Prevention: Reversible transactions create opportunities for abuse
Operational Efficiency: The Platform is designed for seamless, irreversible reward transactions
3. Merchant Coin Purchases
3.1. No Refunds on Coin Purchases
When Merchants purchase Caash Coins:
All payments are final and non-refundable
Coins are credited immediately upon payment verification
Merchants cannot request refunds for unused Coin balances
Merchants cannot convert Coins back to cash or legal tender
3.2. Before You Purchase
Merchants should:
Carefully review the number of Coins being purchased
Ensure sufficient business demand before large purchases
Start with smaller purchases to test the system
Understand that Coin balances do not expire (unless account terminated)
4. Customer Transactions
4.1. Earned Coins
Coins earned through purchases at Merchants are non-refundable
Once credited, Coins remain in your account until redeemed or forfeited
Customers cannot convert earned Coins to cash
4.2. Redeemed Coins
Coins redeemed at Merchants are final and non-refundable
Once Coins are deducted for a purchase, the transaction cannot be reversed through Caash
Disputes about goods/services must be resolved directly with the Merchant
4.3. Account Balances
Customers cannot request cash refunds for Coin balances
Coin balances are forfeited upon voluntary account deletion
Inactive accounts (2+ years) may have Coins forfeited per Terms
5. Exceptions and Special Circumstances
5.1. Technical Errors by Caash
In rare cases of proven technical errors by Caash:
Duplicate Coin crediting due to system malfunction
Incorrect Coin debiting not matching the intended transaction
Payment received by Caash but Coins not credited to Merchant
Process:
Report immediately to [support email]
Provide transaction details, screenshots, evidence
Investigation within 5 business days
If confirmed as Caash system error, we will correct or compensate
Note: Technical errors by third-party services (Google, Firebase, UPI apps) are not covered by this exception.
6. Merchant-Customer Disputes
6.1. Not Covered by Refund Policy
Caash is NOT a party to transactions between Merchants and Customers.
Disputes regarding:
Product/service quality
Non-delivery of goods
Wrong items received
Merchant refusing to honor Coin redemption
Must be resolved directly between Customer and Merchant.
6.2. Caash's Role
We MAY:
Facilitate communication
Provide transaction records
Investigate Terms violations
Suspend fraudulent accounts
We WILL NOT:
Issue refunds for disputes
Force merchant acceptance
Compensate for failures
Mediate beyond records
8. Chargeback and Bank Disputes
8.1. Chargeback Prohibition
By using the Platform, you agree NOT to initiate chargebacks or payment disputes with your bank/UPI provider for Coin purchases.
If you initiate a chargeback:
Your account will be immediately suspended
All Coin balances will be forfeited
You may be banned from future Platform use
We may pursue legal action for breach of contract
9. Alternative Remedies
What You CAN Do Instead of Refunds
For Merchants:
Unused Coins remain valid indefinitely
Use Coins to grow customer base
Participate in network promotions
For Customers:
Redeem at any network Merchant
Save Coins for larger purchases
Refer friends for bonus Coins
11. Contact Us
For questions or concerns about this Refund Policy:
Caash [OPC/Private Limited]
Email: [support email]
Grievance Officer: [grievance email]
Address: [Registered office address]
Phone: [Contact number]
Response Time: Within 48 hours
BY USING THE CAASH PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS NO REFUND POLICY.
This is a strictly enforced policy. Please ensure you understand the implications before making any transactions.